Privacy Policy – How Slam Bet Handles Your Data

1 Overview

This Privacy Policy applies to all users of the Slam Bet platform, including visitors who have not registered an account and registered players who actively use the platform. "Slam Bet", "we", "us" and "our" refer to the platform operator. "You" and "your" refer to the person accessing or using the platform.

By registering an account or using any part of the Slam Bet platform, you acknowledge that you have read this Privacy Policy and understand how your personal data will be processed. This policy should be read alongside our Terms and Conditions and Responsible Gaming Policy.

We are committed to handling your personal data responsibly. The data we collect is limited to what is genuinely necessary to run the platform properly — account management, payment processing, identity verification, customer support, and responsible gaming monitoring. We do not collect data for the sake of it, and we do not share it beyond what is required to operate the service.

2 Data We Collect

The personal data we collect falls into several categories depending on how you interact with the platform. Below is a breakdown of the main data types and when each is collected.

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data beyond what is strictly necessary for responsible gaming assessments.

3 How We Use Your Data

Your personal data is used for the following purposes. Each purpose is directly connected to running the Slam Bet platform properly and providing the service you signed up for.

• Account Management — Creating and maintaining your player account, processing logins, managing account settings and preferences.
• Identity Verification (KYC) — Verifying your identity before processing withdrawals and confirming that you meet the 18+ age requirement. This is a standard requirement for online gaming platforms and cannot be waived.
• Payment Processing — Processing PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer and other supported payment methods. Payment data is shared with payment processors only as far as necessary to complete the transaction.
• Platform Security — Detecting and preventing fraud, multi-accounting, money laundering, and other forms of abuse. Technical and device data helps us identify unusual activity patterns that may indicate a security risk.
• Customer Support — Responding to your queries, resol ving complaints, and maintaining records of support interactions for quality and training purposes.
• Responsible Gaming Monitoring — Monitoring gameplay patterns to identify players who may be showing signs of problem gambling, and applying responsible gaming tools such as deposit limits and self-exclusion where applicable.
• Promotions & Bonuses — Administering bonus offers, verifying eligibility, and tracking wagering progress. We may use your gameplay history to determine which promotions are relevant to your activity on the platform.
• Platform Improvement — Analysing aggregated, anonymised usage data to understand how players use the platform and to improve game selection, navigation, and overall user experience.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review being available. Where automated tools flag an account for review, a member of the Slam Bet team conducts a manual assessment before any significant action is taken.

4 Legal Basis for Processing

We process your personal data on the following legal grounds, depending on the specific purpose:

• Contract Performance — Most of our data processing is necessary to fulfil the agreement between you and Slam Bet when you register an account and use the platform. Without processing your registration data, financial data and gameplay data, we cannot provide the service.
• Legal Obligation — Identity verification and transaction record-keeping are carried out to meet standard platform compliance requirements including anti-money laundering (AML) and know-your-customer (KYC) obligations that apply to online gaming operations.
• Legitimate Interests — Platform security, fraud prevention, and responsible gaming monitoring are conducted on the basis of our legitimate interest in protecting the platform, our players, and third parties from harm. These interests do not override your fundamental rights and we apply proportionate measures.
• Consent — Where we send you optional promotional communications by email or in-platform notification, we do so on the basis of your consent. You can withdraw consent for marketing communications at any time from your account notification settings.

5 Data Sharing & Third Parties

Slam Bet does not sell your personal data to third parties. We do not share your data with advertisers or data brokers. Your data is shared only with the categories of third-party service providers listed below, and only to the extent necessary for them to perform their function.

• Payment Processors — JazzCash, Easypaisa, Raast, and other payment gateway providers receive the transaction data required to process your deposit or withdrawal. They operate under their own privacy policies and applicable financial services regulations.
• Identity Verification Providers — Third-party KYC service providers may process your identity documents and personal details to verify your identity on our behalf. These providers are bound by strict data processing agreements.
• Game Software Providers — Game providers whose titles appear on the Slam Bet platform may receive session-level technical data necessary to deliver and maintain their games. They do not receive your full personal profile.
• Customer Support Tools — Support platform providers process support chat and email correspondence on our behalf to enable us to respond to your queries. Conversation records are retained for quality and dispute resolution purposes.
• Legal & Compliance — We may disclose personal data to law enforcement, regulatory bodies, or legal advisors where required by applicable law or where necessary to protect the platform and its users from fraud or criminal activity.

All third-party service providers who process your data on our behalf are required to do so under a data processing agreement that restricts them from using your data for any purpose other than the specific service they provide to Slam Bet.

6 Payment Data & PKR Transactions

All financial transactions on the Slam Bet platform are conducted in PKR. When you make a deposit via JazzCash, Easypaisa, Raast, Bank Transfer, or other supported mobile wallets and payment methods, the transaction is processed by the relevant payment provider. Slam Bet receives a confirmation of the transaction and the amount, but does not store full payment card numbers or full mobile wallet credentials on our own servers.

Transaction records — including deposit amounts, withdrawal amounts, dates, and payment method types — are retained as part of your account history. This record is necessary for account management, dispute resolution, and standard compliance record-keeping.

7 Cookies & Tracking Technologies

The Slam Bet platform uses cookies and similar tracking technologies to operate correctly, maintain your login session, and improve the platform experience. Cookies are small data files stored on your device by your browser when you visit the platform.

The types of cookies we use include:

• Essential Cookies — Required for the platform to function. These include session cookies that keep you logged in while you navigate between pages. Without these, core platform functions cannot operate.
• Security Cookies — Used to detect and prevent fraudulent activity, including cross-site request forgery protection and session integrity checks.
• Analytics Cookies — Used to collect anonymised data about how visitors use the platform, such as which pages are visited most frequently and how long sessions last. This data helps us improve the platform over time.
• Preference Cookies — Store your platform preferences such as language settings and notification preferences so you do not need to reconfigure them on each visit.

You can manage cookie settings through your browser's privacy controls. Disabling essential cookies may prevent some parts of the platform from functioning correctly. Analytics and preference cookies can be disabled without affecting core platform functionality.

8 Data Retention

We retain your personal data for as long as your account is active and for a defined period after account closure, as required by standard compliance and record-keeping obligations that apply to online gaming platforms. In practice, this typically means:

• Account registration data and identity verification documents are retained for the duration of your account and for a period of up to five years after account closure.
• Financial transaction records are retained for up to seven years after each transaction to meet standard AML and financial record-keeping requirements.
• Customer support records are retained for up to three years after the last interaction to support dispute resolution and quality review.
• Gameplay data and session logs are retained for the duration of the account and for a period following closure, in line with responsible gaming monitoring obligations.

After the relevant retention period expires, personal data is securely deleted or anonymised. Anonymised data — which cannot be linked back to any individual — may be retained indefinitely for aggregate platform analytics.

9 Data Security

Slam Bet implements technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security) across all platform connections.
• Encrypted storage of sensitive personal data including identity verification documents and financial records.
• Access controls that restrict internal access to personal data to authorised personnel on a need-to-know basis.
• Regular security assessments and monitoring of platform infrastructure for vulnerabilities and unusual access patterns.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.

No system is completely immune to security risks. In the event of a data breach that poses a significant risk to your rights and interests, we will notify affected players as promptly as practicable and take immediate steps to contain the incident.

You also play a role in keeping your account secure. Use a strong, unique password for your Slam Bet account, do not share your login credentials with anyone, and contact support immediately if you suspect your account has been accessed without your authorisation.

10 Your Privacy Rights

As a Slam Bet player, you have the following rights regarding your personal data. You can exercise any of these rights by contacting support with your request. We will respond within a reasonable timeframe, typically within 30 days.

11 Minors & Under-18 Protection

The Slam Bet platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. During registration, players are required to confirm their age, and identity verification is used to confirm that players meet the minimum age requirement before withdrawals are processed.

If we become aware that personal data belonging to a person under 18 has been collected — for example, through a false age declaration during registration — we will close the associated account, void any balance, and delete the personal data as promptly as practicable.

If you are a parent or guardian and believe your child has registered an account on the Slam Bet platform, please contact support immediately so we can investigate and act accordingly. We take underage access seriously and address all such reports promptly.

12 Updates to This Policy

Slam Bet may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable data protection standards, or changes to the third-party services we use. When changes are made, the "Last updated" date at the top of this page will be revised.

For material changes that significantly affect how your data is used or your rights regarding your data, we will make reasonable efforts to notify registered players via in-platform notification or email before the changes take effect. Your continued use of the platform after any update constitutes acceptance of the revised policy.

We recommend reviewing this Privacy Policy periodically, particularly if you are making a significant deposit or sharing additional personal information with us. If you have any questions about a specific change, contact support and we will explain the impact.

13 Contact & Data Requests

If you have any questions about this Privacy Policy, want to understand how your specific data is being used, or wish to exercise any of your privacy rights described in Section 10, please get in touch with the Slam Bet support team.

When submitting a data access or deletion request, please include your registered email address and a clear description of what you are requesting. This helps us locate your account data accurately and respond efficiently. We aim to acknowledge all privacy requests within five business days and to resolve them within 30 days where practicable.

For responsible gaming-related requests such as self-exclusion or deposit limit adjustments, the dedicated options are available directly in your account settings or via the Responsible Gaming page.